FAQ:

Question: How long does it take to get services started?

Answer: In most cases, a Case Manager can be out to do a free in home assessment within 24 hours. This varies depending on the situation.

Question: Do you accept private pay?

Answer: Yes, when contacting the Intake Coordinator, the current rate will be discussed with you.

Question: Do you accept private insurance?

Answer: All private insurance policies must be verified before services can begin. Give information to the Intake Coordinator, so that our Accounting Department can call your insurance company directly within 48 hours to verify your coverage and policy limits.

Question: Do you accept Medicare?

Answer: No, we are not a Medicare certified provider.

Question: Do you accept Medicare Supplement Insurance?

Answer: No, Medicare Supplement policies must be billed to Medicare as the primary payer and as we are not a certified Medicare provider, we cannot bill Medicare or any supplements of Medicare.

Question: Will my Case Manager do regular home visits and monitor my health status and care needs?

Answer: Yes, you will have your own Case Manager with our agency that will come see you several times in each year and/or anytime that you call with any concerns that may require them to come to your home on another visit.

Question: How will you choose which Care Provider to send into my home to assist me?

Answer: The Care Providers that we send you are carefully chosen by their skill level, availability and the ability to perform the duties that you require. This information is gathered when the Case Manager comes into your home to set up services with you. We want this to be a pleasant experience for both the client and the caregiver, to make sure that you get the best possible care.

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